14. Right of Withdrawal

14.1. The user has the right to withdraw from this contract within a period of fourteen (14) calendar days without need of justification, by notifying us thereof through the email hello@giraffa.co.

14.2. The aforementioned right of withdrawal shall not be valid for those products made according to the specifications of the buyer or that are clearly personalized. This also applies when supplying goods are not suitable for return due to health safety or hygiene reasons, as well as in cases where the products have suffered from impairment or a reduction in value resulting from a manipulation different than that required (taking into account the nature, features and functioning of the goods).

14.3. The withdrawal period shall expire fourteen (14) calendar from the day on which you or a third party named by you, other than the carrier, took material possession of the goods.

14.4. In order to exercise your right of withdrawal, you must notify us through the email hello@giraffa.co, your decision to withdraw from the contract by means of an unequivocal statement.

14.5. In order to comply with the withdrawal period, it is sufficient that you send a notification of your desire to exercise this right before the period in question expires.


15. Consequences of withdrawal

15.1. In the event of withdrawal on your part, we shall refund all payments received from you, including delivery costs (with the exception of additional expenses resulting from your choice of a delivery method other than the less expensive standard delivery method that we offer) without any undue delay, and in any event, no more than fourteen (14) calendar days from the date on which we are informed of your decision to withdraw from this contract.

15.2. We shall proceed to make said refund using the same payment method used by you for the initial transaction, except as otherwise expressly provided by you; in any case, you shall not incur any expense as a result of the refund.

15.3. You shall be responsible for taking care of the shipping and assume the direct cost of returning the goods.

15.4. You shall be solely responsible for any decrease in value of the goods resulting from handling other than what is necessary (taking into account the nature, features, and functioning of the goods).

15.5. We may withhold the refund until we have received the goods and verified that no exception to the right of withdrawal applies and that the products have not suffered any damage.